Contact Us | Zyloq Hosting

Contact Information

Choose the most convenient way to reach our team. We're available 24/7 to answer your questions and provide support.

Discord Support

Fastest response time for technical support and general inquiries.

https://discord.gg/aGAtT6Bepa

< 15 minutes

Email Support

For detailed inquiries, billing questions, or partnership opportunities.

support@zyloqhosting.store

< 4 hours

Website & Panel

Main website and client panel for account management.

Web: www.zyloqhosting.store

Panel: panel.zyloq.store

Sales Inquiries

For custom solutions, enterprise plans, or partnership opportunities.

sales@zyloqhosting.store

< 2 hours

Send us a Message

Fill out the form below and we'll get back to you as soon as possible.

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FAQ

Frequently Asked Questions

Find quick answers to common questions about our services and support.

What is your average response time for support? +

Our average response time is under 15 minutes for Discord support and under 4 hours for email support. Premium support customers receive priority response with guaranteed under 5 minute response times during business hours.

Do you offer custom hosting solutions? +

Yes, we offer custom hosting solutions for businesses, large communities, and enterprise clients. Contact our sales team at sales@zyloqhosting.store to discuss your requirements and get a custom quote.

What payment methods do you accept? +

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrencies (Bitcoin, Ethereum, Litecoin). All payments are processed securely through our payment partners.

Do you have a money-back guarantee? +

Yes, we offer a 30-day money-back guarantee on all our hosting plans. If you're not satisfied with our service within the first 30 days, contact our billing department for a full refund, no questions asked.

How do I migrate my server from another host? +

We offer free migration assistance for new customers. Simply contact our support team after signing up, and we'll help you migrate your server files, databases, and configurations from your previous host.

What kind of DDoS protection do you provide? +

We provide enterprise-grade DDoS protection capable of mitigating attacks up to 2Tbps. Our multi-layered protection includes network-level filtering, rate limiting, and behavioral analysis to ensure your services remain online during attacks.

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